Below you will find a list of our most frequently asked questions.
If you cannot find a suitable answer please call our Sales Team on 0203 818 8056 or email us at office@casablancamarquees.co.uk.
Our opening times are: Monday – Friday 8.30am – 5.00pm.
The appropriate size for your marquee varies based on several considerations. For instance, a larger marquee is necessary if you plan for your guests to be seated rather than standing. Feel free to contact our office; our team is ready to provide guidance on the ideal marquee size for your needs.
For most events, a site visit isn’t necessary. However, should there be intricate details about the event venue that cannot be addressed during the booking phase, or if the event is significantly large and complex, a site visit becomes essential. We aim to conduct these visits as soon as possible after gathering details about the event and venue. Please note, a nominal fee for the site visit will be incorporated into the deposit once your order is finalized with us.
Yes, every marquee we offer is made from premium, heavy-duty PVC that is fully waterproof.
Our parasols are intended for use during the summer and are not designed to withstand wet or windy conditions. They should be dismantled if winds exceed 15mph.
Absolutely. Marquees can be utilized all year round. For marquees hired in the colder seasons, we ensure to supply a sufficient quantity of heating.
Indeed, one of the standout features of selecting a marquee as your venue is the flexibility it offers for decoration. We encourage our customers to personalize their marquees with decorations.
Our marquees can act as an ‘extension’ or awning to a building, provided the space accommodates it. Creating covered walkways is also within our capabilities. Whenever requested by a client, we strive to seamlessly connect our marquees to buildings using gutters.
While setting up marquees on flat terrain is simpler, it is entirely possible to install them on uneven surfaces as well.
Certainly. The sides of our marquees are designed for quick and effortless opening and securing. For illustrations of marquees with open sides, please refer to the gallery section on our website.
Our quotes are tailored to the information you provide. Should you wish to modify your initial quote by adding or removing items, simply respond to our email with the adjustments you require. When you’re satisfied with the revised quote and ready to proceed, we’ll request your billing and delivery information. An invoice and our bank details for BACS payment will then be sent to you, which is required at least two weeks before your delivery date.
To request a quote, you have two options: utilize our Website Quote Request form, where you can browse items just like online shopping—select an item for more details and add it to your quote request. When finalizing your request, you’ll be prompted to create an account on our website. Please make use of the additional information box at checkout to include any pertinent details that could help us provide a more accurate quote. Alternatively, you can directly email us at office@casablancamarquees.com with the following information:
- The complete billing address, including the postcode
- The full address for delivery/collection, including the postcode
- Event dates and duration
- Your contact name, email, and telephone number
- A detailed list of items you want to hire, including quantities and the specific names/ranges as listed on our website
Our expert Marquee Team is available to guide you through every aspect of marquee or gazebo hire. To talk through your needs and receive personalized assistance, contact our Marquee Team at 0203 818 8056. Additionally, we provide a marquee site visit service, ensuring our team can help make your event exceptionally successful.
The prices listed on our website do not cover taxes or any delivery and collection fees. For an estimate regarding the items you’d like to rent for your event, please don’t hesitate to go through the aforementioned steps to obtain a quote.
The typical rental duration is 3 days, or 4 days across a weekend (Friday to Monday). Should you require the rental items for an extended period, inform our Sales Team of your exact dates while seeking a quote through any of the previously mentioned methods, and they will provide you with pricing for the extended hire.
Our inventory is offered for hire based on current availability, hence we recommend securing your items at your earliest convenience. Last-minute reservations can only be fulfilled if stock and logistical resources permit.
You’re able to adjust your order until 24 hours before delivery; however, all modifications depend on what’s available (with additions contingent on stock and logistical alterations based on logistical capacity). For information on our cancellation policy, please consult our hire terms and conditions.
For events happening in less than two weeks, full payment will be necessary. For those scheduled more than two weeks out, a holding deposit may be requested to confirm your booking, with the balance due two weeks prior to the event. The necessity of a deposit will depend on the size of your order, and your sales representative will provide guidance on this. Please note, we only accept payments via BACS.
We recommend inspecting all equipment upon delivery. Should any issues arise, please report them to our office on the same day, allowing us the opportunity to address them before your event begins. For assistance outside of regular business hours, our out-of-hours contact details can be obtained by reaching out to our Sales Team at 0203 818 8056.
The full replacement costs are dependent on the items being hired. Check our Replacement Costs page for a full list of the costs.