The following are the terms and conditions applicable to the rental of any items, including marquees and other equipment, from Casablanca Marquees Limited to our customers. The term “equipment'” here refers to any item rented out by us.
These terms can only be modified with our explicit written consent. Any conditions you propose that conflict with these terms will not be accepted unless we have acknowledged them in writing.
1. Accepting a Quotation A legally binding agreement is formed only after you accept our quotation in writing, pay the necessary rental fees, and we acknowledge your acceptance in writing. Our quotes are valid for 14 days from the issued date, subject to availability of equipment, staff, and transport for the requested date, unless a different period is agreed upon in writing.
2. Quotation Details Quotations are given under the assumption that:
- Our staff’s presence is solely for erecting and dismantling marquees.
- Quotations for furniture and other equipment do not include setup or teardown.
- A minor damage waiver at 3% of the total rental fee covers simple in-house repairs. Unrepairable items will be charged at full replacement cost. Please refer to our website for detailed replacement costs. Losses and damages are fully chargeable.
- The rental period is defined as the duration the equipment is needed to be ready for use.
- The event site is suitable for marquee installation.
- You have disclosed any potential obstructions like cables or pipes. Note that marquee pegs may penetrate the ground up to one meter.
- The event area must be cleared before our equipment delivery. We are not liable for any damage while removing obstructions.
- Additional costs incurred due to unforeseen work or extended rental periods will be charged accordingly.
3. Confirming and Modifying Orders
- Delivery will include only the items listed in the quotation/invoice.
- It’s your responsibility to ensure the order list is accurate. Changes can be made before dispatch.
- Any alterations to the order must be communicated in writing and confirmed by us.
4. Payments
- A deposit is required to confirm your booking.
- An additional security deposit may be required against damage or loss.
- The balance is due at least two weeks before the event.
- We reserve the right to process the balance payment once the goods are received, without further notice.
5. Equipment Collection
- Two forms of ID are needed for equipment collection.
- A minimum handling fee applies for loading/unloading equipment. Specific hours for collection/return apply.
6. Cancellations
- Cancellation fees apply depending on the notice period before the hire start date.
7. Delays
- We are not responsible for delays or failures due to unsuitable sites, adverse weather, or other uncontrollable factors.
8. Equipment Substitution
- We reserve the right to substitute equipment if necessary, with no liability for differences from website images.
9. Setup and Collection
- You must ensure site accessibility for setup and collection. Absence at the time of delivery or collection incurs additional charges.
10. Parking
- Clients are responsible for parking arrangements; any incurred fines or extra charges due to difficult site conditions will be passed on to the client.
11. Ownership
- Rented equipment remains our property.
12. Care of Equipment
- You are liable for any damage or loss and may need to provide insurance proof.
13. Limitation of Liability
- Our liability for contract fulfillment failure is limited to refunding hire charges.
14. Customer Insolvency
- We may cancel contracts if you face insolvency or bankruptcy.
15. Smoking Law Compliance
- Adherence to public no-smoking laws is the client’s responsibility.
16. Health and Safety
- Safety precautions must be followed, especially in adverse weather conditions or when using gas appliances.
These conditions are put in place to ensure a smooth and successful event for all parties involved.